General step-by-step guidance for common public-charging problems. It doesn't read live data from your car — always follow your own handbook for vehicle-specific steps.
The charger won't start You plug in, pay, and nothing happens. Charging is much slower than expected The charger works, but the kW rate is far below what you hoped. The cable won't come out The session has ended but the connector stays locked in the car. Payment keeps failing Card declined, app errors, or a strange pending amount. The car seems completely dead No screens, no locks, no response — even with charge in the main battery. I've run out of charge The car has stopped or is about to, with no charger in reach.